Shipping policy

SHIPPING POLICY

Products will be shipped to the address indicated by the customer when registering on the site, within the indicated delivery times. By entering your zip code in the shopping cart you will be able to check the delivery time for your region. Information on the place of delivery is the sole responsibility of the customer. It is not possible to schedule a delivery time. Always make sure that there will be someone at the delivery address indicated to receive the goods. After the first unsuccessful delivery attempt, you may be charged an additional delivery fee. If no one is found to receive the product after the second attempt, the product will be returned to the warehouse to be picked up at the warehouse after coordination.

 

The shipping and delivery times chosen are counted from the date of sending the written confirmation of the order and are considered working days for the fulfillment of this deadline. The release of the order will be subject to the confirmation of the payment and the release of the credit by the financial institutions.

Shipping costs will be borne by the customer, in the amount that will be indicated along with the purchase price at the time of confirmation and payment.

There may be delays in delivery due to force majeure (problems with transport, such as accidents, bad weather, among others). VIÑA VIK is always available through its service channels for any assistance or clarification needed.

The address for pick up at our warehouse is :
Puente Nuevo - Store Central (Avenida Las Condes 12.803 local 10a1, floor 1, Las Condes).