Shipping policy

1. Delivery Information

• Products will be shipped to the address indicated by the customer when registering on the site, within the indicated delivery times.

• By entering your zip code in the shopping cart you will be able to check the delivery time for your region.

• Information on the place of delivery is the sole responsibility of the customer.

• It is not possible to schedule a delivery time.

2. Delivery Process and Exceptions

• Always make sure that there will be someone at the delivery address indicated to receive the goods.

• After the first unsuccessful delivery attempt, you may be charged an additional delivery fee.

• If no one is found to receive the product after the second attempt, the product will be returned to the warehouse.

• There may be delays in delivery due to force majeure (problems with transport, such as accidents, bad weather, among others).

• VIÑA VIK is always available through its service channels for any assistance or clarification needed.

3. Shipping Times and Costs

• The shipping and delivery times chosen are counted from the date of sending the written confirmation of the order and are considered working days for the fulfillment of this deadline.

• The release of the order will be subject to the confirmation of the payment and the release of the credit by the financial institutions.

• Shipping costs will be borne by the customer, in the amount that will be indicated along with the purchase price at the time of confirmation and payment.