Terms of service

PRODUCT DELIVERY

The products that are the subject of the transaction will be sent to the customer at the address that he has indicated when registering on the website, within the deadlines that are indicated previously. The information of the place of delivery is the sole responsibility of the user.
The deadlines chosen for delivery will begin from the moment that the written confirmation is sent by the offering company and are considered business days during the fulfillment of said term.
The cost of the delivery will be charged to the customer, the amount will be indicated next to the purchase price at the time of confirmation and payment.
However, it is an essential condition that there be a courier available that can deliver the products to the place requested. It will be understood, that this condition will not be fulfilled if the address is outside of the specified urban radius.

CHANGE, RETURN AND REFUND OF PRODUCT

In the event that a customer requests a refund, they must first send the purchased product in perfect condition, closed, in original packaging in perfect condition, with its original labels and with a ticket or invoice attached to the product.
Returns must be sent to Alonso de Córdova 5320, office 301, Las Condes, Santiago.
Refunds will be accepted in the case in which the customer has not received their purchase within 120 days from the transaction date.
In the case of pre-orders, places, or out of stock product the shipping window may be longer but will be specified in writing.
After 30 days from the date of receipt of the product, which will be that indicated by the respective delivery company, no changes, returns and refunds will be accepted.
Considering everything mentioned above, the provisions of the consumer protection law shall apply.

PRICES

The prices of the products available on this site, while they appear on it, will only be valid and applicable online and will not be applicable to other sales channels used by the offering company.
The promotions offered on this website are not necessarily the same as those offered by other sales channels used by the company.